Privacy Policy

Velari Express is committed to transparency, privacy, and the security of customer data during all interactions with our website. This Privacy Policy explains what information we collect, how we use it, how we store it, and under what circumstances it may be shared.

1. Who does this policy apply to?

This policy applies to all customers of Velari Express, including users of our website, mobile application, and any other sales channels, whose personal data may be processed by us.

2. What information do we collect?

We may collect personal information in the following ways:

• Information provided directly by you: such as your name, email, phone number, billing/shipping address, payment details, and other data necessary to complete your purchase.

• Information collected automatically: such as cookies, browsing activity, IP address, device type, and pages visited.

• Information from mobile devices: including geolocation data (when enabled by you).

• Information from third parties: such as demographic data, credit agencies (where legally permitted), or marketing partners.

3. Why do we use your personal data?

We process personal data for purposes including:

• Delivering products or services purchased

• Processing payments and handling returns or exchanges

• Communicating order updates

• Coordinating with logistics and service partners

• Sending service communications, promotions, or personalized offers

• Improving your shopping experience

• Conducting research and market analysis

• Ensuring website and system security

• Fulfilling legal and regulatory obligations

• Preventing fraud or unlawful activities

4. Marketing Communications

Customers may receive free communications about offers, services, and promotions by email, SMS, or WhatsApp, based on their profile and past purchases.
You may unsubscribe from marketing communications at any time via “My Account” or by clicking the unsubscribe link included in emails.

5. With whom do we share your data?

We only share data when necessary:

• With logistics and delivery partners

• With payment processors and financial institutions

• With technology and infrastructure providers

• To comply with legal obligations or court orders

• To protect our rights in case of disputes

6. International Data Transfers

As the internet is a global environment, your data may be transferred to servers located in other countries.
In such cases, Velari Express ensures that appropriate safeguards are in place, in line with GDPR, CCPA, and other applicable data protection standards.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law. Once retention periods expire, data will be securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have rights under applicable laws (such as GDPR in the EU or CCPA in California), including:

• Confirming whether we process your data

• Accessing your personal data

• Requesting correction of incomplete or inaccurate data

• Requesting deletion of your data

• Requesting portability of your data to another provider

• Withdrawing consent at any time (where processing is based on consent)

• Objecting to certain processing activities (such as direct marketing)

You may exercise your rights by contacting us at support@velariexpress.com. We will respond to valid requests within the legally required timeframe.

9. Children’s Privacy

Velari Express does not knowingly collect personal data from children under the age of 18. Purchases must be made by adults. If you are under 18, you may use our website only with the involvement of a parent or guardian.

10. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to:

• Recognize your browser or device

• Keep track of items in your cart

• Personalize content and ads

• Improve our website and services

• Prevent fraudulent activity

• Enhance overall security

You may manage or disable cookies in your browser settings. However, blocking cookies may affect certain website features, such as checkout.

11. Data Security

We use industry-standard security protocols to protect personal data. However, customers are also responsible for maintaining the confidentiality of their login credentials and ensuring safe access to their accounts, especially on shared or public devices.

Velari Express will never request sensitive information (such as passwords) via email, SMS, or WhatsApp.

12. Updates to This Policy

Velari Express reserves the right to update or modify this Privacy Policy at any time. In case of significant changes, customers will be notified via email or through our website.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer at:

📧 support@velariexpress.com

⚖️ Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with applicable international data protection laws, including GDPR (EU) and CCPA (US), without prejudice to mandatory local consumer protection regulations.